Shipping Policy

Welcome to our store. We are committed to delivering your orders quickly, safely, and efficiently across the United Arab Emirates.

Order Processing

• All orders are processed within 1–3 business days after confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Customers will receive an order confirmation message/email after placing an order.

Delivery Time

Estimated delivery times within the UAE:

• Dubai, Abu Dhabi, Sharjah: 2–4 business days
• Other Emirates: 3–6 business days

Delivery times may vary during public holidays, sales periods, or due to courier delays.

Shipping Charges

• Shipping charges are calculated at checkout depending on the location and product.
• Free shipping may be offered on selected products or promotional campaigns.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) service across the UAE.

Please ensure:

• Correct address and contact details are provided.
• Someone is available to receive the order.

Order Tracking

Once your order is shipped, you may receive a tracking update through SMS, WhatsApp, or email depending on courier availability.

Failed Deliveries

If the customer is unavailable or provides incorrect information:

• The courier may attempt re-delivery.
• Additional delivery charges may apply for repeated attempts.

Delayed or Lost Shipments

While we work with reliable courier partners, delays may occasionally occur due to:

• Weather conditions
• Public holidays
• Customs or operational issues

If your order is significantly delayed, please contact our support team for assistance.

Damaged Packages

If you receive a damaged package:

• Contact us within 24 hours of delivery.
• Share clear photos/videos of the package and product.

Contact Us

For any shipping-related questions or support, please contact our customer support team through our website or official social media pages.